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Using Customer Service Metrics to Give A Great User Experience

Using Customer Service Metrics to Give A Great User Experience

by Richard Mawer | May 13, 2023 | Client Engagement, Metrics and Analytics

Customer service and support has evolved over the past few decades from a simple, reactive role to a strategic function in the business ecosystem. At the heart of this transformation lie customer service metrics, which not only measure performance but also serve as...

Unlocking The Power Of Customer Service Metrics To Measure Client Satisfaction

by Richard Mawer | Jan 1, 1970 | Client Engagement, Metrics and Analytics

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