Using Customer Service Metrics to Give A Great User Experience
Customer service and support has evolved over the past few decades from a simple, reactive role to a strategic...
Business Growth Insights
Unlocking The Power Of Customer Service Metrics To Measure Client Satisfaction
Written By Richard Mawer
Richard is the founder and CEO of Ignite Growth Consultancy, he is an expert in digital marketing, strategy, sales, processes and systems. Also the author of the #1 Amazon best selling book "Remarkable Business Growth", he has been helping small business owners to grow to £1m turnover and beyond for the past 25 years using his proven STEPS Growth Methodology.
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